Introducing

Customer Data Analyst joining your team

ATHENA will answer your questions, create recurring reports, make recommendations and help you improve your customer experience — automatically.

Trusted by teams collecting feedback at scale

Your customer questions, answered in plain language

At the heart of Responsly is Athena — an always-on personal customer analyst that understands your business and your goals. Behind the scenes Athena coordinates a team of specialized sub-agents, each with deep expertise. Chat with it inside Responsly, in Slack, or from any AI tool — it brings the same intelligence wherever your team works.

Athena UI: line chart comparing NPS with AI-written key findings and suggested next steps.

Athena alert showing an NPS drop with anomaly detection and channels like email, Slack and Teams.

Athena UI: topics impact breakdown and prioritized fixes driven by survey feedback.

The one analyst your team was always missing

What moved NPS this quarter?
Accounts to save before they churn
Top themes from VoC this week
Satisfaction by journey step
What changed since the rollout?
Billing complaints — verbatim
Exec brief distilled from feedback
Ship these CSAT wins first

Data integrations

Connect CRM, support, reviews and storefronts — get analyst-grade insights back

Athena does not stop at Responsly surveys. It wires in CRM, ticketing, review sites, warehouses of product events — whichever mix your team runs today — normalizes naming and ownership, then reasons across the full picture. Ask in plain English and Athena returns themes, deltas, churn risk drivers and prioritized plays with backing evidence, instead of dashboards you have to interpret yourself.

Diagram showing data flowing from integrations such as HubSpot, Zendesk, Google, Salesforce, Intercom and Segment into ATHENA powered by Responsly, then branching into prioritized business insights on CSAT, revenue, reviews and churn.

Plug-and-play skills

Athena ships with reusable intelligence skills — monitoring, diagnosis, clustering and prioritized recommendations — so your team gets analyst-grade answers without wiring bespoke dashboards or prompts every week.

CSAT, NPS & CES KPI monitoring
Smart alerting when scores move
Root cause & segment drill-down
VoC theme clustering
Open-text sentiment & quotes
Churn & at-risk account signals
Journey touchpoint mapping
Executive-ready insight briefings
Prioritized action playbooks
Natural-language Q&A
Anomaly detection on metrics
Detractor & promoter narratives
Before / after launch comparisons
Weekly CX digest reports
Verified Mode data governance
Monitoring dashboard narration
Slack & email digests
Customer Intelligence MCP (ChatGPT, Claude, Cursor)

Stop waiting for reports.
Start acting on insights.

Plug Athena and see your first AI-generated customer insights in minutes.

Get started — it's free Book a demo

Frequently asked questions

What is Athena?

Athena is an always-on Customer Intelligence Agent built into Responsly. It continuously analyzes feedback, survey responses, NPS, CSAT and CES scores across all channels, surfaces what changed and why, and produces a prioritized list of actions you can take to improve customer experience.

How is Athena different from a regular analytics dashboard?

Dashboards make you ask questions and dig through charts. Athena does the digging for you. It monitors your KPIs 24/7, runs root-cause analysis when something moves, clusters open-ended feedback into themes, and tells you what to fix first — in plain language.

Where does Athena get its data from?

Athena uses all the customer signals you already collect with Responsly — NPS, CSAT, CES, product surveys, website feedback widgets, email and SMS responses, plus integrations with Intercom, HubSpot, Slack, Notion, Google Sheets and more.

Can I talk to Athena from Slack or my AI tools?

Yes. Athena ships with a Customer Intelligence MCP server so you can chat with it directly from Slack, ChatGPT, Claude or Cursor. Ask questions about customer behavior and get live data and recommendations without leaving the tool you already work in.

Is my customer data private and secure?

Yes. Athena runs on top of Responsly's GDPR and CCPA compliant infrastructure with TLS 1.2 encryption, AES-256 at rest, SSO and 2-factor authentication. Verified Mode lets admins control exactly which fields and surveys Athena is allowed to query.

Do I need a separate plan for Athena?

Athena is included in all Business and Enterprise plans. You can also try it on a free plan with limited monthly insights to see the value before upgrading.

Enterprise grade security

GDPR compliant
We're complaiant with General Data Protection Regulation (GDPR) that businesses in Europe must comply with when processing personal data.
CCPA compliant
USA state of California intruduces California Consumer Privacy Act (CCPA) that defines how to handle users' personal data.
SSL & 2-Factor Authentication
All connections are protected by TLS 1.2 and AES with a 256-bit key. Enable 2-Factor Authentication for even better security.
SSO
Sign up users with Single Sign-On (SSO) and manage their access to your team. Set permissions and resource access.