The best Delighted alternative for small business
Delighted kept things simple but limited you to a single question. Responsly gives you NPS, CSAT, and CES — plus full surveys, AI analytics, and Google Sheets sync — starting at $49/month.
Experience the difference yourself
"Delighted was great for NPS but we needed more. Responsly does everything Delighted did — plus multi-question surveys, AI analysis, and WhatsApp — all for less."
Sophie R.
Head of CX
"When Delighted announced shutdown we were panicking. We migrated to Responsly in a week and within a month we couldn't imagine going back to how limited Delighted was."
Tom B.
Product Lead at Dombi
Delighted pricing vs. Responsly
Delighted started at ~$224/month with limited features for small teams. Responsly gives you more for less — no enterprise contract required.
| Delighted | Responsly | Responsly Enterprise | |
|---|---|---|---|
| Price | ~$224/month | $49/month | from $2,000/year |
| Survey types | NPS / CSAT / CES only | NPS, CSAT, CES + full surveys | NPS, CSAT, CES + full surveys |
| Multi-question surveys | ✗ | ✓ | ✓ |
| Google Sheets integration | Export only | Real-time sync | Real-time sync |
| WhatsApp distribution | ✗ | ✓ | ✓ |
| AI analytics | ✗ | ✓ | ✓ |
| Account manager | ✗ | ✗ | ✓ Dedicated |
| SSO & advanced security | ✗ | ✗ | ✓ |
| Platform status | Shut down | Actively developed | Actively developed |
Better Google Sheets integration than Delighted ever had
Delighted's Google Sheets integration was one-way and basic — export only. Responsly's integration syncs responses in real time, supports filtering and segmentation, and works alongside Zapier and the full Google Workspace suite.
Delighted Google Sheets
- ✗ Export only — no live sync
- ✗ Manual trigger required
- ✗ No filtering or segmentation
- ✗ Platform no longer available
Responsly Google Sheets
- ✓ Real-time response sync
- ✓ Automatic on every submission
- ✓ Filter by survey, tag, or date
- ✓ Works with Zapier + full API
Delighted shut down. Now what?
Qualtrics acquired Delighted and then retired the platform entirely. If you're looking for a replacement, Responsly is the most direct upgrade — same simplicity for NPS/CSAT/CES, but with far more capability when you need it.
Read our complete Delighted migration guideQualtrics is what they'd push you to instead
Built for enterprise researchers, not CX teams
Qualtrics — the company that acquired and shut down Delighted — wants you on their platform. It's powerful, sure. But it takes weeks to learn, costs a fortune, and is not something your team will enjoy opening every morning. Responsly is.
Feature by feature comparison
Responsly matches everything Delighted offered — and goes much further with multi-question surveys, AI analysis, WhatsApp, and a platform that's actively growing.
This is what Qualtrics shows your customers
Survey fatigue starts with ugly surveys
Qualtrics forms feel like a research paper. Responsly's modern, mobile-first surveys look great on every device — and people actually want to complete them.
Frequently asked questions
Is Delighted shutting down?
What are the best Delighted alternatives for small business?
What happened with the Delighted Qualtrics migration?
Does Responsly have Google Sheets integration like Delighted?
How does Responsly pricing compare to Delighted?
How do I migrate from Delighted to Responsly?
Ready to move beyond Delighted?
Join hundreds of teams that migrated from Delighted to Responsly. We'll help you get up and running in days, not weeks.
