Delighted was great for NPS but we needed more. Responsly does everything Delighted did — plus multi-question surveys, AI analysis, and WhatsApp — all for less.
Sophie Richards
Head of CX at Elana Cosmetics
Qualtrics is sunsetting Delighted on June 30, 2026 — export your data before it's permanently inaccessible.
The best Delighted alternative
We're not just better, we're also 15+ years on the market and commited to stay independent for many more years to come.
Delighted pricing vs. Responsly
Delighted started at ~$224/month with limited features for small teams. Responsly gives you more for less — no enterprise contract required.
| Delighted | Responsly | |
|---|---|---|
| Price | ~$224/month | from $49/month |
| Survey types | NPS / CSAT / CES only | NPS, CSAT, CES + full surveys |
| Multi-question surveys | ||
| Fully multilingual surveys | ||
| Google Sheets integration | Export only | Real-time sync |
| WhatsApp distribution | ||
| AI analytics | ||
| Automatic insights | ||
| Account manager | ||
| SSO & advanced security | ||
| Platform status | Sunsets June 30, 2026 | Actively developed |
Better Google Sheets integration than Delighted ever had
Delighted's Google Sheets integration was one-way and basic — export only. Responsly has a native integration that syncs responses in real time, supports filtering and segmentation, and works alongside Zapier and the full Google Workspace suite.
| Delighted | Responsly | |
|---|---|---|
| Native integration | ||
| Real-time response sync | Export only | |
| Automatic on every submission | ||
| Filter by survey, tag, or date | ||
| Works with Zapier + full API | ||
| Platform status | Sunsets June 30, 2026 | Actively developed |
Delighted is retiring. Now what?
Qualtrics acquired Delighted and is sunsetting the platform on June 30, 2026 (renewals ended July 1, 2025) — after which your data is permanently inaccessible. If you're looking for a replacement, Responsly is the most direct upgrade — same simplicity for NPS/CSAT/CES, but with far more capability when you need it.
Read our complete Delighted migration guideQualtrics is what they'd push you to instead
Built for enterprise researchers, not CX teams
Qualtrics — the company that acquired Delighted and is sunsetting it on June 30, 2026 — wants you on their platform. It's powerful, sure. But it takes weeks to learn, costs a fortune, and is not something your team will enjoy opening every morning. Responsly is.
Qualtrics — complex enterprise interface
Responsly — clean, modern editor
Feature by feature comparison
Responsly matches everything Delighted offered — and goes much further with multi-question surveys, AI analysis, WhatsApp, and a platform that's actively growing.
Feature
Delighted
Responsly
Cost
From $224/month (sunsets June 30, 2026)
From $49/month · Enterprise from $199/month
Ease of use
Email distribution with one click mailbox configuration
—
SMS distribution
WhatsApp distribution
—
Multi-question surveys
Modern Website embedding creator
Templates library
—
Live preview of the survey form when creating
Email embed visual creator
—
Translation of incoming responses
—
AI assisted builder and analysis
—
Advanced analytics and reporting
Custom branding
Platform actively developed
—
This is what Qualtrics shows your customers
Survey fatigue starts with ugly surveys
Qualtrics forms feel like a research paper. Responsly's modern, mobile-first surveys look great on every device — and people actually want to complete them.
Qualtrics — complex, research-style forms
Responsly — modern, branded forms
More than a Delighted alternative
Responsly isn't a one-question NPS tool. It's a full voice of customer platform and customer experience platform — with dedicated NPS software, AI-powered feedback analytics, and Athena, your AI agent for themes and churn signals.
How Responsly compares to other Delighted competitors
Weighing other Delighted competitors and alternatives? See how Responsly stacks up against the rest:
Delighted former users love us
You're safe to migrate to Responsly
4.9/5
★★★★★
When Delighted announced shutdown we were panicking. We migrated to Responsly in a week and within a month we couldn't imagine going back to how limited Delighted was.
Tom B.
Product Manager at Dombi
Responsly platform helps us to manage customer satisfaction and communication within our organization.
Alice Zborowska
Administration Specialist
Customer Experience platform that doesn't require lifetime to implement. In one week we implemented it across 200+ people organization.
Simon Krupnik
Marketing Director at Dombi
We automated the process of monitoring every aspect of the product experience.
Tom Groenewald
Product Experience Manager
Frequently asked questions
Is Delighted shutting down?
Yes. Delighted sunsets on June 30, 2026. Qualtrics acquired Delighted and renewals already ended July 1, 2025 — after June 30, 2026 your data becomes permanently inaccessible, with no extensions. Export your data and migrate now.
What are the best Delighted alternatives for small business?
Responsly is the best Delighted alternative for small business. It starts at $49/month (vs Delighted's ~$224/month), supports NPS, CSAT, and CES plus full multi-question surveys, advanced Google Sheets integration, WhatsApp distribution, and AI analytics — all without an enterprise contract.
What happened with the Delighted Qualtrics migration?
Qualtrics acquired Delighted in 2018 and is sunsetting the platform on June 30, 2026. The migration path they offer leads to Qualtrics' full enterprise product ($35,000+/year) — not a realistic option for most small and mid-size teams. Responsly is the practical alternative.
Does Responsly have Google Sheets integration like Delighted?
Yes — and it's better. Delighted's Google Sheets integration was export-only with a manual trigger. Responsly syncs responses automatically in real time on every submission, with filtering, segmentation, and full API access.
How does Responsly pricing compare to Delighted?
Delighted started at ~$224/month. Responsly starts at $49/month — with more features: multi-question surveys, WhatsApp, AI analytics, and advanced integrations. Enterprise plans start at $199/month.
How do I migrate from Delighted to Responsly?
Export your data from Delighted (responses, contacts, templates) as CSV, import into Responsly, recreate surveys using our templates, and rebuild automations. Most teams are fully running within a week. We also offer a free migration call where we handle it for you.
