Qualtrics acquired Delighted and has announced it will be officially retired by June 2026.

The best Delighted alternative

Q: Is Delighted shutting down?

Yes, Delighted is shutting down. Qualtrics acquired Delighted and has announced the platform will be officially retired by June 2026. Renewals ended July 1, 2025 — migrate before the shutdown to avoid losing access to your data.

Q: Does Responsly have Google Sheets integration like Delighted?

Yes, and it's more capable. Delighted's Google Sheets integration was export-only with manual triggers. Responsly syncs responses to Google Sheets in real time, automatically on every submission, with support for filtering, segmentation, and full API access.

Q: How does Responsly pricing compare to Delighted?

Delighted pricing started at ~$224/month. Responsly starts at $49/month — with more features including multi-question surveys, WhatsApp distribution, AI analytics, and advanced integrations. Enterprise plans start at $199/month.

Q: How do I migrate from Delighted to Responsly?

Export your Delighted data (responses, contacts, templates) as CSV, import into Responsly, recreate your surveys using our templates, and rebuild automations. Most teams are fully operational within a week. We also offer a free migration concierge — book a call and we'll handle it for you.

We're not just better, we're also 15+ years on the market and commited to stay independent for many more years to come.

See detailed comparison

or read what former Delighted users say

"Delighted was great for NPS but we needed more. Responsly does everything Delighted did — plus multi-question surveys, AI analysis, and WhatsApp — all for less."

Sophie Richards

Head of CX at Elana Cosmetics

"When Delighted announced shutdown we were panicking. We migrated to Responsly in a week and within a month we couldn't imagine going back to how limited Delighted was."

Tom B.

Product Manager at Dombi

Delighted pricing vs. Responsly

Delighted started at ~$224/month with limited features for small teams. Responsly gives you more for less — no enterprise contract required.

	Delighted	Responsly	Responsly Enterprise
Price	~$224/month	$49/month	from $199/month
Survey types	NPS / CSAT / CES only	NPS, CSAT, CES + full surveys	NPS, CSAT, CES + full surveys
Multi-question surveys	✗	✓	✓
Google Sheets integration	Export only	Real-time sync	Real-time sync
WhatsApp distribution	✗	✓	✓
AI analytics	✗	✓	✓
Account manager	✗	✗	✓ Dedicated
SSO & advanced security	✗	✗	✓
Platform status	Retiring June 2026	Actively developed	Actively developed

Better Google Sheets integration than Delighted ever had

Delighted's Google Sheets integration was one-way and basic — export only. Responsly's integration syncs responses in real time, supports filtering and segmentation, and works alongside Zapier and the full Google Workspace suite.

Delighted Google Sheets

✗ Export only — no live sync
✗ Manual trigger required
✗ No filtering or segmentation
✗ Platform retiring June 2026

Responsly Google Sheets

✓ Real-time response sync
✓ Automatic on every submission
✓ Filter by survey, tag, or date
✓ Works with Zapier + full API

Delighted is retiring. Now what?

Qualtrics acquired Delighted and will officially retire the platform by June 2026. If you're looking for a replacement, Responsly is the most direct upgrade — same simplicity for NPS/CSAT/CES, but with far more capability when you need it.

Read our complete Delighted migration guide

Qualtrics is what they'd push you to instead

Built for enterprise researchers, not CX teams

Qualtrics — the company that acquired Delighted and is retiring it by June 2026 — wants you on their platform. It's powerful, sure. But it takes weeks to learn, costs a fortune, and is not something your team will enjoy opening every morning. Responsly is.

Qualtrics — complex enterprise interface

Responsly — clean, modern editor

Feature by feature comparison

Responsly matches everything Delighted offered — and goes much further with multi-question surveys, AI analysis, WhatsApp, and a platform that's actively growing.

Feature

Delighted

Responsly

Cost

From $224/month (retiring June 2026)

From $49/month · Enterprise from $199/month

Ease of use

Simple but very limited — only one question per survey

Simple like adding new slides in a PowerPoint presentation

Email distribution with one click mailbox configuration

—

SMS distribution

WhatsApp distribution

—

Multi-question surveys

Single-metric surveys only (NPS, CSAT, CES)

Full multi-question surveys with logic and branching

Modern Website embedding creator

Basic web widget only

Advanced visual embedding creator

Templates library

—

Live preview of the survey form when creating

Email embed visual creator

—

Translation of incoming responses

—

AI assisted builder and analysis

—

Advanced analytics and reporting

Basic NPS/CSAT dashboards only

Full analytics with AI text analysis and segmentation

Custom branding

Platform actively developed

—

This is what Qualtrics shows your customers

Survey fatigue starts with ugly surveys

Qualtrics forms feel like a research paper. Responsly's modern, mobile-first surveys look great on every device — and people actually want to complete them.

Qualtrics — complex, research-style forms

Responsly — modern, branded forms

Frequently asked questions

Is Delighted shutting down?

Yes. Qualtrics acquired Delighted and has announced the platform will be officially retired by June 2026. Renewals ended July 1, 2025 — migrate before the shutdown to avoid losing access to your data.

What are the best Delighted alternatives for small business?

Responsly is the best Delighted alternative for small business. It starts at $49/month (vs Delighted's ~$224/month), supports NPS, CSAT, and CES plus full multi-question surveys, advanced Google Sheets integration, WhatsApp distribution, and AI analytics — all without an enterprise contract.

What happened with the Delighted Qualtrics migration?

Qualtrics acquired Delighted in 2021 and is retiring the platform by June 2026. The migration path they offer leads to Qualtrics' full enterprise product ($35,000+/year) — not a realistic option for most small and mid-size teams. Responsly is the practical alternative.

Does Responsly have Google Sheets integration like Delighted?

Yes — and it's better. Delighted's Google Sheets integration was export-only with a manual trigger. Responsly syncs responses automatically in real time on every submission, with filtering, segmentation, and full API access.

How does Responsly pricing compare to Delighted?

Delighted started at ~$224/month. Responsly starts at $49/month — with more features: multi-question surveys, WhatsApp, AI analytics, and advanced integrations. Enterprise plans start at $199/month.

How do I migrate from Delighted to Responsly?

Export your data from Delighted (responses, contacts, templates) as CSV, import into Responsly, recreate surveys using our templates, and rebuild automations. Most teams are fully running within a week. We also offer a free migration call where we handle it for you.

Ready to move beyond Delighted?

Join hundreds of teams that migrated from Delighted to Responsly. We'll help you get up and running in days, not weeks.