GetFeedback kept pushing us deeper into the Salesforce ecosystem. Responsly gave us the same feedback capabilities without vendor lock-in — and at a fraction of the cost.
James Koch
Product Manager at Veltrax
SurveyMonkey has announced GetFeedback Direct will retire on December 31, 2026.
The best GetFeedback alternative
GetFeedback Direct retires December 31, 2026. Responsly is the closest like-for-like replacement — native Salesforce triggers, omnichannel surveys, and pricing from $49/month. And after 15+ years we're still independent, so we won't be the next platform sunset after an acquisition.
GetFeedback pricing vs. Responsly
GetFeedback pricing was custom-quoted and expensive — typically several thousand dollars per year, with mandatory Salesforce licenses on top. Responsly gives you more for less — no enterprise contract required.
| GetFeedback | Responsly | |
|---|---|---|
| Price | $5k–$15k/year | from $49/month |
| Pricing model | Custom quote only | Transparent, self-serve |
| Salesforce integration | Required | Optional |
| WhatsApp distribution | ||
| AI analytics | ||
| Contract flexibility | Annual only | Monthly or annual |
| Account manager | ||
| SSO & advanced security | ||
| Platform status | Closing Dec 31, 2026 | Actively developed |
GetFeedback is closing December 31, 2026
SurveyMonkey is shutting down GetFeedback Direct. Teams that start their migration early avoid data loss and rushed transitions. Responsly offers the same Salesforce depth and ease of use — with modern features GetFeedback never had.
Read our complete GetFeedback migration guideSurveyMonkey wants you here instead
A cluttered dashboard is not an upgrade
When GetFeedback closes, SurveyMonkey will push you to their Enterprise platform. It's overcrowded, built for researchers — not CX teams — and not a joy to work in every day. Responsly is.
SurveyMonkey — cluttered interface
Responsly — clean, modern editor
Feature by feature comparison
Responsly delivers more features, better design, and greater flexibility — all without requiring Salesforce or enterprise-level budgets.
Feature
GetFeedback
Responsly
Cost
Custom enterprise pricing (typically $5,000–$15,000/year)
From $49/month · Enterprise from $199/month
Ease of use
Email distribution with one click mailbox configuration
—
SMS distribution
WhatsApp distribution
—
Modern Website embedding creator
Templates library
Live preview of the survey form when creating
Email embed visual creator
—
Translation of incoming responses
—
AI assisted builder and analysis
—
Advanced analytics and reporting
Custom branding
Survey design quality
Requires Salesforce ecosystem
—
This is what SurveyMonkey shows your customers
Your surveys reflect your brand
SurveyMonkey forms look generic and dated. Responsly's modern, mobile-first design consistently delivers higher completion rates — because people actually want to fill them in.
SurveyMonkey — generic, dated forms
Responsly — modern, branded forms
More than a GetFeedback alternative
Responsly isn't a Salesforce-only survey add-on. It's a full voice of customer platform and customer experience platform — with dedicated NPS software, AI-powered feedback analytics, and Athena, your AI agent for themes and churn signals.
GetFeedback competitors, compared
With GetFeedback Direct retiring, these are the platforms former users actually shortlist — and what each one is genuinely good for:
- SurveyMonkey Enterprise — the default path SurveyMonkey offers GetFeedback customers. A capable generalist, but built for surveys in general rather than CX, and Salesforce sits on a higher tier.
- Qualtrics — the deepest research tooling of the group, at $35,000+/year. Worth it for a dedicated research team, oversized for most CX programmes.
- Delighted — quick to launch for a single metric like NPS or CSAT, but limited once you need branching, multiple channels or deeper analysis.
- Typeform — the best-looking forms for marketing and lead capture, not a CX platform with Salesforce write-back.
GetFeedback teams switch to Responsly
Feedback without the Salesforce tax
4.9/5
★★★★★
We switched from GetFeedback to Responsly and were surprised by how much more flexible and modern it feels. Survey design is miles ahead and setup took minutes.
Maria Stopek
CX Lead at BrightHoop
Responsly platform helps us to manage customer satisfaction and communication within our organization.
Alice Zborowska
Administration Specialist
Customer Experience platform that doesn't require lifetime to implement. In one week we implemented it across 200+ people organization.
Simon Krupnik
Marketing Director at Dombi
We automated the process of monitoring every aspect of the product experience.
Tom Groenewald
Product Experience Manager
Frequently asked questions
Is GetFeedback shutting down?
Yes. SurveyMonkey has announced that GetFeedback Direct will be fully retired on December 31, 2026. GetFeedback Digital (website feedback widget) will continue, but the core Direct product for email and Salesforce surveys is closing.
What are the best GetFeedback alternatives?
Responsly is the top-rated GetFeedback alternative — native Salesforce integration, omnichannel distribution (email, SMS, WhatsApp), modern design, and pricing from $49/month without enterprise lock-in. Other options include SurveyMonkey Enterprise and Qualtrics, but both are more expensive and complex.
Who are the main GetFeedback competitors?
GetFeedback Direct competed mainly with Responsly, Qualtrics, SurveyMonkey Enterprise, Delighted and Typeform. Because Direct retires on December 31, 2026, the practical shortlist is now narrower: Responsly for CX teams that want GetFeedback's Salesforce depth and simplicity, Qualtrics for large enterprise research programmes, and SurveyMonkey Enterprise as the default migration path SurveyMonkey offers its own customers.
What survey platforms are similar to GetFeedback for Salesforce users?
For a Salesforce team, three capabilities decide it: triggering a survey from a Salesforce event, writing responses back to any object including custom ones, and reporting sentiment inside Salesforce dashboards. Responsly covers all three natively, with no separate connector licence. SurveyMonkey Enterprise and Qualtrics both offer Salesforce integration, but as a paid add-on on higher tiers.
How does GetFeedback pricing compare to Responsly?
GetFeedback pricing was custom-quoted, typically $5,000–$15,000/year, often requiring a Salesforce license on top. Responsly starts at $49/month with transparent, self-serve pricing. Enterprise plans start at $199/month.
GetFeedback vs Qualtrics — which is better as a replacement?
Qualtrics costs $35,000+/year and is built for large enterprise research teams — not a practical replacement for most GetFeedback users. Responsly matches GetFeedback's CX focus and Salesforce depth at a fraction of the cost.
Does Responsly integrate with Salesforce like GetFeedback?
Yes. Responsly offers a native Salesforce integration — trigger surveys from any Salesforce event, map responses to any object (Contact, Account, Case, Custom), and view sentiment dashboards inside Salesforce. No SurveyMonkey dependency required.
What is GetFeedback Direct vs GetFeedback Digital?
GetFeedback Direct is the core email and Salesforce survey product — this is the platform closing December 31, 2026. GetFeedback Digital is a separate website feedback widget that will continue. If you use GetFeedback Direct, you need to migrate now.
