Customer Effort Score Template

The customer effort score is a good metric for measuring the success—or ease—of an interaction with a customer. se customer effort surveys to measure how you’re doing.
Customer Effort Score (CES) Template
Why is the Customer Effort Score (CES) survey template important?

CCustomer Effort Score (CES) measures how easy it was for customers to solve their issues with a company. A classic example would be ease of resolution in a customer support request or the length of time it took to speak to a customer service rep in store for bricks and mortar companies.

Why is the Customer Effort Score (CES) survey template important?

Customer Effort Score (CES) measures how easy it was for customers to solve their issues with a company. A classic example would be ease of resolution in a customer support request or the length of time it took to speak to a customer service rep in store for bricks and mortar companies.

What are 3 best times to send a CES survey?

1. After a purchase Send a CES survey directly after a customer has purchased on your website to get an idea of how easy or convoluted the purchasing process was for them. 2. After a subscription sign-up Send a CES survey during the onboarding process after a customer has signed up for a subscription service to gauge whether they are finding your services easy to use. 3. After a customer service touchpoint CES is beneficial for testing the effectiveness of your customer service. Customers who have frustrating or unhelpful customer service interactions are likely to take their business elsewhere. You can determine if a customer experienced a difficult service phone call or chat by following up directly after an interaction.

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Customer Experience example
Customize template for your needs
  • Modify or add questions

    You can modify every question, delete or add more; there are 24 types of questions with options to select.

  • Add your branding

    Make it looks like it's your own. Add branding of your organization and modify the theme to match the graphic standards of your brand.

  • Connect with your apps

    Easily connect Responsly to apps that you’re using. Use ready integrations to move data from Responsly to your apps automatically.

Responsly employee experience platform helps us control employees' satisfaction and communication inside our organization.

Alicja Zborowska, Administration Specialist

Red bull
Bayer

We automated the product experience control process.

KraftHeinz

Controlling customer experience is easy with Responsly.

Danone

Our suppliers are surveyed quickly and efficiently.

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