CCustomer Effort Score (CES) measures how easy it was for customers to solve their issues with a company. A classic example would be ease of resolution in a customer support request or the length of time it took to speak to a customer service rep in store for bricks and mortar companies.
Customer Effort Score (CES) measures how easy it was for customers to solve their issues with a company. A classic example would be ease of resolution in a customer support request or the length of time it took to speak to a customer service rep in store for bricks and mortar companies.
1. After a purchase Send a CES survey directly after a customer has purchased on your website to get an idea of how easy or convoluted the purchasing process was for them. 2. After a subscription sign-up Send a CES survey during the onboarding process after a customer has signed up for a subscription service to gauge whether they are finding your services easy to use. 3. After a customer service touchpoint CES is beneficial for testing the effectiveness of your customer service. Customers who have frustrating or unhelpful customer service interactions are likely to take their business elsewhere. You can determine if a customer experienced a difficult service phone call or chat by following up directly after an interaction.
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Responsly employee experience platform helps us control employees' satisfaction and communication inside our organization.
Alicja Zborowska, Administration Specialist
We automated the product experience control process.
Controlling customer experience is easy with Responsly.
Our suppliers are surveyed quickly and efficiently.
